{"xsrfToken":"576b53d6-b66d-4e14-94b7-77796ac2051a_2c9c61bbac428fdb619feae77986538b3f3d0a15_lout","branding":{"id":"2","key":"lmsd","name":"Lab Me Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Lab Me Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"View Your Results","userInitialAnnouncementMessageWiki":"<p><a href=\"https://dashboard.labme.ai\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Results Daashboard </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Lab Me Support","sharedPortalName":"Help Center","announcementHeader":"View Your Results","announcementMessage":"[Results Daashboard | https://dashboard.labme.ai]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cbcc881d-2ee7-40a2-a91a-5d5e1d3e825a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZjM3ZjUwMS00MmM4LTQ1MzQtOTkyYy04ZGFhMjA5YTFjZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiY2M4ODFkLTJlZTctNDBhMi1hOTFhLTVkNWUxZDNlODI1YSI6WyJyZWFkIl19LCJleHAiOjE2MTUxNjMwNzQsIm5iZiI6MTYxNTE2MjQxNH0.zGML1R-KO7757aYdWAIyDqAhGpyncFiPApvTJXfb31w&client=6f37f501-42c8-4534-992c-8daa209a1ce5&height=300&mode=fit","bannerMediaApiFileId":"cbcc881d-2ee7-40a2-a91a-5d5e1d3e825a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"lmsd","projectId":10004,"serviceDeskId":2,"name":"Lab Me Service Desk","description":"<p>Welcome! You can raise a Lab Me Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Interested in a free trial? We can probably help with that. Ask and ye shall receive.</p>","icon":10491,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[3],"key":""},{"id":"10","name":"Billing Questions","descriptionHtml":"","callToAction":"Billing Questions","introHtml":"<p>Choose this if you have questions about subscriptions or billing.</p>","icon":10483,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[3],"key":""},{"id":"17","name":"Results Not Showing Or Missing","descriptionHtml":"","callToAction":"Results Not Showing Or Missing","introHtml":"","icon":10527,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"<p><a href=\"https://labme.atlassian.net/l/c/ChG7f0WQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://labme.atlassian.net/l/c/ChG7f0WQ</a></p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://labme.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[17,16,15,14,9,10,11,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"984fc105-4f0a-33e6-9dc9-21c40c29bde2","appLinkName":"System Confluence","appLinkUrl":"https://labme.atlassian.net/wiki","spaceKey":"LMSD","spaceName":"Lab Me Service Desk","spaceUrl":"https://labme.atlassian.net/wiki/spaces/LMSD"},"labels":[],"projectKey":"LMSD","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LMSD","userLanguageHeader":"URGENT PLEASE READ PRIOR TO SUBMITTING A TICKET: Experiencing Shipping & Processing Delays","userLanguageMessageWiki":"<p>URGENT PLEASE READ PRIOR TO SUBMITTING A TICKET: Experiencing Shipping & Processing Delays<br> Your tests are undergoing delay for reasons outside of Lab Me and our partner labs control. Lab sampling and shipping is currently 10-14 days behind due the following:</p> \n<p>1. USPS delays due to elections</p> \n<p>2. The test kits purchased failed quality control and the lab had to reorder over 100,000 kits.</p> \n<p>3. COVID shut down one of our warehouses thus halving the staff.</p> \n<p>When your test kit is sent to you - you get an automatic email from \"support@labme.ai\" with two tracking numbers - if you didn't get it - please check your junk mail and mark it as safe. </p> \n<p>Remember - it takes USPS normally up to 5 days to return to lab. At the moment it has been up to two weeks.</p> \n<p>Currently our partner lab is 2-3 weeks behind due to this crisis. However, your orders are being processed - we just kindly ask for your patience.</p> \n<p>We deeply apologize for this frustration - however - your test will be analyzed and reported. We simply ask for your patience in this time of crisis.</p> \n<p>Sincerely,</p> \n<p>Dr. Anthony Close</p>","defaultLanguageHeader":"URGENT PLEASE READ PRIOR TO SUBMITTING A TICKET: Experiencing Shipping & Processing Delays","defaultLanguageMessage":"URGENT PLEASE READ PRIOR TO SUBMITTING A TICKET: Experiencing Shipping & Processing Delays\nYour tests are undergoing delay for reasons outside of Lab Me and our partner labs control. Lab sampling and shipping is currently 10-14 days behind due the following:\n\n1. USPS delays due to elections\n\n2. The test kits purchased failed quality control and the lab had to reorder over 100,000 kits.\n\n3. COVID shut down one of our warehouses thus halving the staff.\n\nWhen your test kit is sent to you - you get an automatic email from \"support@labme.ai\" with two tracking numbers - if you didn't get it - please check your junk mail and mark it as safe. \n\nRemember - it takes USPS normally up to 5 days to return to lab. At the moment it has been up to two weeks.\n\nCurrently our partner lab is 2-3 weeks behind due to this crisis. However, your orders are being processed - we just kindly ask for your patience.\n\nWe deeply apologize for this frustration - however - your test will be analyzed and reported. We simply ask for your patience in this time of crisis.\n\nSincerely,\n\nDr. Anthony Close","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://labme.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.lite.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.lite.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.lite.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.lite.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.lite.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-lite-v81.thinktilt.net/portal/2/create/?admin=false&xdm_e=https%3A%2F%2Flabme.atlassian.net&xdm_c=channel-com.thinktilt.proforma.lite.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.lite.add-on&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5MWYwYzZhMDljZDc0YzdlNzNjNmZlYWZjNWEzY2QwYTNmMWVkYjM4YTQxYmI1MDU5N2U0MjExOWE0ZTBjYmIyIiwiaXNzIjoiYThlZmE1NjMtODcwYi0zNjIxLWJhZDEtZWRlYTVlYjE0NTQzIiwiY29udGV4dCI6e30sImV4cCI6MTYxNTE2MzM3NCwiaWF0IjoxNjE1MTYyNDc0fQ.A5lWhLcMkjwf-sqYSHyjXBxOM5lygkrFtfZF_lIM1GE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOGVmYTU2My04NzBiLTM2MjEtYmFkMS1lZGVhNWViMTQ1NDMiLCJjb250ZXh0Ijp7ImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJMTVNEIiwiaWQiOiIxMDAwNCJ9fX0sImV4cCI6MTYxNTE2MzM3NCwiaWF0IjoxNjE1MTYyNDc0fQ.4q6OLiYpiIAstPmJSuSzf-yQRfTzHs8ukTiahyqkDoE\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"LMSD\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"LMSD\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"Asia/Calcutta\",\n \"origin\":\"https://pf-lite-v81.thinktilt.net\",\n \"hostOrigin\":\"https://labme.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=labme","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"576b53d6-b66d-4e14-94b7-77796ac2051a_2c9c61bbac428fdb619feae77986538b3f3d0a15_lout","baseUrl":"https://labme.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6f37f501-42c8-4534-992c-8daa209a1ce5","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}