Jira Service Management

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Lab sampling and shipping is currently 10-14 days behind due the following:</p> \n<p>1. USPS delays due to elections</p> \n<p>2. The test kits purchased failed quality control and the lab had to reorder over 100,000 kits.</p> \n<p>3. COVID shut down one of our warehouses thus halving the staff.</p> \n<p>When your test kit is sent to you - you get an automatic email from \"support@labme.ai\" with two tracking numbers - if you didn't get it - please check your junk mail and mark it as safe. </p> \n<p>Remember - it takes USPS normally up to 5 days to return to lab. At the moment it has been up to two weeks.</p> \n<p>Currently our partner lab is 2-3 weeks behind due to this crisis.  However, your orders are being processed - we just kindly ask for your patience.</p> \n<p>We deeply apologize for this frustration - however - your test will be analyzed and reported. 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